When it comes to shipping, Enbacci Skincare is committed to providing a reliable and efficient service to ensure that your products reach you in a timely manner. We understand the importance of receiving your skincare items promptly, so we strive to process and ship orders within 48 hours. If an order is made before 4pm, we aim to process it the same day we receive it, however, orders made after this time will be processed the next working day.
Our shipping options are listed below.
Standard Shipping within Australia (3-5 Business Days)
We offer free Standard Shipping on orders valued $99 or more. For orders $98 or less, a $10 shipping rate will apply.
Express Shipping within Australia (1-2 Business Days)
For those who need their products sooner, we offer express shipping at a flat rate of $16.
International Shipping
We also provide international shipping for our customers outside of Australia. For purchases made outside of Australia, a flat rate of $15 will be charged. The estimated delivery date for packages sent internationally is two weeks from the date of dispatch, however, please note that international shipping times may vary depending on the destination and circumstances that are beyond our control.
Please be aware that in some countries, international orders may be subject to additional duty charges.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. This tracking number will allow you to monitor the progress of your package and estimate its arrival time. Please note that tracking information may take up to 24 hours to update.
Shipping Restrictions
While we strive to provide shipping services to as many customers as possible, there may be certain restrictions on specific products or destinations. Some countries may have regulations or customs restrictions that prevent us from shipping certain items. If you encounter any issues during the checkout process, please contact our customer service team for assistance.
Shipping Address
As our courier partners are unable to deliver to PO boxes, it is best to supply a physical address (eg. home or work). In the event that a PO box address is supplied, we will dispatch your order via Australia Post standard shipping methods.
It is important to ensure that you provide the correct shipping address when placing your order. We are not responsible for any delays or delivery issues caused by incorrect or incomplete addresses.
If you need to make any changes to your shipping address after placing an order, please contact our customer service team as soon as possible.
Shipping Updates and Delays
In rare cases, unforeseen circumstances such as extreme weather conditions or logistical challenges may cause delays in shipping. If we have been made aware of any significant delays with your order, we will notify you via email and provide updates on the estimated delivery time. However, it will be the responsibility of the customer to track their parcel once it has been collected and to notify us via email if there are any delays. This will then allow us to follow it up with our couriers.
If you have any further questions or concerns regarding shipping, please don't hesitate to contact our customer service team. We are here to assist you and ensure that your Enbacci Skincare products are delivered to you in a timely and efficient manner.
