Last Updated: 2 November, 2023
This Satisfaction Guarantee and Money-Back Terms and Conditions ("Terms") outline the terms of the satisfaction guarantee and money-back policy ("Guarantee") offered by Enbacci ("Company," "We," "Our," or "Us") for the Enbacci Age Revitalising Eye Defence product. By purchasing the Age Revitalising Eye Defence, you agree to be bound by these Terms. Please read these Terms carefully before making a purchase.
1. Satisfaction Guarantee:
We are committed to your satisfaction with our Age Revitalising Eye Defence product. If after 14 days of consecutive use twice daily, you are not completely satisfied with your purchase, you may request a refund in accordance with the terms outlined below.
2. Eligibility for a Refund:
To be eligible for a refund under this Guarantee, the following conditions must be met:
- You must have used the Age Revitalising Eye Defence for a continuous period of 14 days, applying it twice daily, as directed.
- The request for a refund must be made within 30 days from the date of purchase.
- The refund request must be submitted to our customer support team via customerservice@enbacci.com. Time-stamped before and after images must accompany the refund request.
3. Refund Process:
- Upon receiving your refund request, we will review it to ensure it meets the eligibility criteria.
- If your request is approved, we will process the refund to your original method of payment.
- Refunds will be issued within 10 business days from the date your request is approved.
4. Exceptions:
This Guarantee does not cover:
- Products damaged by misuse, abuse, or improper handling.
- Refund requests for change of mind purchases.
5. Contact Information:
For inquiries or to initiate a refund request, please contact our customer support team at customerservice@enbacci.com or phone us at (03) 9041 8597.
6. Changes to the Guarantee:
We reserve the right to make changes to these Terms at any time. Any such changes will be posted on our website, and the revised Terms will be effective as of the date of posting.
7. Governing Law:
These Terms and your use of the Satisfaction Guarantee are governed by the laws of Australian Consumer Law, without regard to its conflict of law provisions.
By purchasing Enbacci's Age Revitalising Eye Defence product, you acknowledge that you have read, understood, and agreed to these Age Revitalising Eye Defence Satisfaction Guarantee and Money-Back Terms and Conditions. If you do not agree with these Terms, please do not make a purchase from us.
Enbacci
552 High Street
Prahran, VIC, 3181, Australia
(03) 9041 8597
customerservice@enbacci.com
